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| 1. The Videos don´t work on my PC. What am I doing wrong ? |
| Maybe you haven´t downloaded and installed the DivX-Codec yet. You can download the DivX-Codec
for the following Operating Systems :
The minimum system requirements for DivX, you will find here .
If you have already downloaded and installed the DivX-Codec for your Operating System,
then it could be , that you haven´t installed the right version of Direct X or Windows
Media Player on your PC :
If you have more questions about DivX or still problems with our DivX-files, then please
contact us .
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| 2. I have problems with credit card payment ?
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| In this case , please contact the
Verotel Help Chat or email Verotel .
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| 3. I have another billing related question . Who can help me ?
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| In this case , please contact the
Verotel Help Chat or email Verotel .
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| 4. My username/password is "currently restricted from access" ! Why ?
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Either another unauthorized person has access to your login informations,
or your internet provider uses too many different IP´s,
or you are using a proxy server with dynamic IP´s. Please be sure, that no
other person has access to your password!
Do not use a proxy server with dynamic IP´s. If you have an internet provider ,
who uses lots of different dynamic IP´s, then you should only login 1 time a day from only 1 PC.
If you follow these instructions , you should have no problem.
The username is blocked for 3 days from access to the members area.
After the 3 days your password should be reactivated from our security system.
If you still have login problems, then please contact
webmaster@worldfacials.com .
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| 5. I don´t get access to the members area with my password ! Why ?
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| Some members seem to have problems to get access with the
Internet Explorer. In this case, we recommend to use another browser
like Opera, Firefox, Netscape, or any other browser.
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| 6. Do you have a webmaster referal program ?
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| Yes , we offer 40 % for every sign-up including re-billing to selected
webmasters . If you want to join our webmaster referal program , then
please contact webmaster@worldfacials.com .
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